When Phay Lee, Senior Manager of Quality Systems, arrived at TG Therapeutics Inc., she was already well experienced with on-premises quality management system (QMS) software. But to meet the demands of the company’s virtual workforce, Lee needed a product with both the intuitive functionality to enable simultaneous access for multiple users and the ability to minimize downtime.
|"Security was our biggest concern...we needed a QMS solution that our remote staff could access safely and securely." - Phay Lee, Senior Manager, Quality Systems, TG Therapeutics|
In 2018, TG Therapeutics began its search for a new QMS. But first, Lee had to address stakeholders’ ongoing reservations around security.
Lee had long been a convert of Sparta Systems’ TrackWise QMS, having used the enterprise solution at previous companies. After plenty of research and recommendations, Lee’s team decided on TrackWise Digital, which not only builds on the heritage of the on-premises offering but provides new benefits in the form of a robust, digitally mature cloud solution.
In addition, TrackWise Digital’s secure cloud software provides a self-service system that has slashed TG Therapeutics’ reliance on external IT support and expensive outsourcing to IT consultants. With its virtual teams relying on cloud servers instead of physical servers, TG Therapeutics is also less at risk of compromised server rooms.
SECURITY—PLUS STREAMLINED PROCESSES THAT IMPROVE PRODUCTIVITY
The self-service system has provided a significant boost to productivity, helping to reduce downtime and costs. Lee’s team can access remote servers without the need for costly external IT support. Lee also notes that TG Therapeutics experienced an increase in efficiency almost immediately. “As a lean virtual business dependent on the cloud, TrackWise Digital helps us to be much more agile and faster, so we can better manage the business. We saw processes becoming more streamlined and remote staff across multiple locations found it easier to access the cloud QMS,” Lee says.TrackWise Digital also streamlined the company’s previously paper-based change control process. Now, digital signatures are obtained quickly, real-time reporting is achieved, and many time-consuming manual tasks have been eliminated.