Business Challenge
This leading international food retailer and private label manufacturer operates in 3 continents and multiple countries across the globe. The business employs over 150,000 associates, and operates over 3,000 stores worldwide. An international food retailer with activities in almost a dozen countries on three continents. This publicly traded company is listed in both the United States and European stock exchanges.
Challenge and Vision
The company was looking to transition from reactive food safety and basic quality control tactics to building strategic brand positioning by integrating quality, taste, freshness, health, nutrition, product sustainability and safety. Their strategy included building their private brand to represent over 50% of their sales, making it a key differentiator.
Quality Needs
The company needed a quality system that would help to deploy an effective ‘quality and food safety’ strategy across thousands of private labels products and hundreds of stores, and essentially run enterprise quality as a business within the business. This included providing decision makers with quality performance reports on the different entities throughout the supply chain, overcoming regulation and compliance to improve operational efficiencies, and supporting their strategic objective of having a clear and recognizable brand.
Solution
Innovation and Improved Product Quality
Striving for better awareness of quality strategy, requirements, and process and tools, the company proactively searched for product improvements to make them tastier, healthier, and more sustainable. By implementing a quality solution, the company was able to create transparency on material origin and composition, and was able to develop an impeccable sample with quality equal to end product quality.
Committing to the Product Specifications Agreement
By implementing an Enterprise Quality solution, they were able to ensure that all information needed to develop the product was complete and submitted on time. Creating a culture of accountability ensured they were able to commit to complying at all times with the supplier requirements and product specifications throughout the entire product life cycle.
Delivering Impeccable Product Quality
The company was able to produce its private label brand by using a combination of laboratory analysis, reinforced quality control at reception, and sensory performance checks by internal and external benchmarks.
TrackWise Solutions Purchased
Action Items, Audits, Adverse Events, Registration Tracking, Product Recall/Withdraw, Service Request/Work Order, Training Management, Complaints, Deviations, Audits – EHS, Audits – GMP/Quality, Nonconformities.
Outcome
The company has seen corresponding net profits approximately 20% ahead of market forecast.
